FAQs
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-3 business days. Standard shipping within Canada takes 5-7 business days, while international shipping may take 10-15 business days. You will receive a tracking number as soon as your order is shipped.
Do you offer free shipping?
Yes, we offer free shipping on orders over all Products.
How can I track my order?
Once your order has been shipped, we will send you a confirmation email with your tracking number. You can use this number to track your order on our website or the shipping carrier’s site.
What if my item arrives damaged?
If your item arrives damaged, please contact us within [48 hours] of receiving your order. We will arrange for a replacement or refund and will cover the return shipping costs for damaged items. Please provide photos of the damaged item when you reach out to our support team.
How do I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once the order has been processed or shipped, we may not be able to make changes, but we will do our best to assist you.